Posts tagged ‘Lothian Buses’
Lothian Buses: Overpayment Refunds
Conditions of Carriage, Lothian Buses (2011)Most of our services do NOT give change. It is the passenger’s responsibility to ensure that the correct fare is paid. If a passenger is obliged to pay more than the required fare, an overpayment slip will be issued if requested. Such overpayments can be reclaimed at the Company’s Hanover Street Travelshop.
Time for smarter ticketing for @on_lothianbuses
Today the local transport concern, Lothian Buses (@on_lothianbuses) announced a 9% hike in adult fares. I’m not going to complain about this; operational costs are increasing and it is only fair that Lothian Buses are allowed to raise additional income to cover these. More…
Don’t get too technical with your tweets…
It is often easy to get caught up using organisation-centric language and within your organisation there is often no way around this – sometimes you need to be really specific when describing things. But when it comes to talking to your customers, take a moment to think about the language your customer base is familiar. More…
Lothian Buses, the most stressful way to travel.
I’m a student, I live in a city. I spend between 40 and 80 minutes a day on a bus. When you add that up over a week thats quite a bit.
However, bus companies, unlike train operators don’t give a crap about you. Trains have refreshments, ticket inspectors, Wi-Fi and annoying PA announcements.